Returns, Refunds & Exchange Policy
Of course, every product we stock has to meet the highest standards and are rigorously checked before they are sent out. But if, for any reason, you need to return a product, we'll ensure the whole process is as simple and speedy as possible.
If you are not completely satisfied with our products due to a manufacturing or quality defect, we offer a 100% money back guarantee. In accordance with Australian Hygiene Legislation the return of any Hair Regrowth Australia product will not be not accepted should the item show any evidence of being opened, altered or used. You must notify Hair Regrowth Australia and return the item within 7 days of receipt of order. All returns MUST comply with these guidelines and will undergo a full quality inspection upon their return. Refunds will not be given for change of mind. This does not impede on your statutory rights.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a Case Number.
2. Mail your returned item to:
Beauty & Hair Australia
3. Package the product and original invoice properly for shipping including a signed letter stating the reason for your return.
4. Shipping and handling charges are non-refundable.
5. All returns must be sent to us via Registered Post. Hair Regrowth Australia will not be responsible for lost or misdirected returns.
6. After we receive your return, allow up to 7 days for your refund or exchange to be processed.
If you believe an item you have purchased is faulty, please contact us immediately. If the item is faulty, you are entitled to a replacement under Australian legislation. All electrical items come with a minimum 1 year manufacturers warranty.
We charge a flat rate of $9.95 for postage and handling within Australia.
We charge a flat rate of $39.95 for postage and handling to New Zealand.
If an item goes on backorder we will notify you and ship you the items that are in stock. When the item becomes available we will notify you and ship you the balance of your order. You will not be charged any additional shipping and handling for the balance of your order.